Customer Service

Customer Service Contact Info: Tech X Direct LLC
24 7th Street North
Sauk Rapids, MN 56379
320.433.0008
sales@techxdirect.com

Shipping & Delivery: Products typically ship out the following business day. Every product will have a free shipping option, and many of our products will have an expedited option as well (for additonal cost). All packages are well packed and sealed to help prevent any shipping damage. Many products ship directly from our warehouse in Saint Joseph, MN. Larger products such as gas fire pits are shipped directly from the Skytech distribution center in Minnesota. All products we ship will have a tracking number that we will email to you after the item has shipped. International shipments: please understand that the buyer is responsible for any tax or duty owed for import. International shipments may also experience long transit times as the product makes its way through customs or overseas.

Privacy & Security: We do not sell, trade, or rent your personal information to others. Our checkout is secured with advances SSL protection, and can be verified by clicking on the GeoTrust link on this page. If you subcribe to our newsletter, we may periodically notify you about new services or special offers we think you'll find valuable..

Returns & Replacements: Your purchase is backed by our 100-Day 100% Complete Satisfaction Guarantee. If you are not completely satisfied with your purchase, you may return it within 100 days for a full refund or exchange. Refunds are given once we receive the returned item. Return postage is paid by the buyer. If you are in need of a replacement, please contact us first so we can help you troubleshoot your item. Skytech also offers a toll-free technical support hotline (1-888-672-8929) for any Skytech branded product. In the event you need a replacement, we will gladly ship you a new item and a return label for the defective unit.

Ordering: Orders are accepted 24-7 through our online website. We have spent considerable time making our online checkout as streamlined and safe. You can be confident your information is secure. For special requests, and items that are not in our onine-catalog, we can email you an electronic invoice. This invoice is a PayPal generated service, and you can then use any credit card to make a secure payment online (you do not need a PayPal account).

Payment, Pricing & Promotions: All major credit cards are accepted. Visa, MasterCard, Discover, and American Express. We also offer PayPal Express checkout. If you have a promotional code to use, there is a Promo Code field during checkout where you can enter it. Your cart will then reflect the promotion. We guarantee that we have the best pricing for our products. If you see a price that is significantly lower (including shipping), contact us!

Viewing Orders: In order to view your order history, you must sign up for an account before completing your checkout. You can sign up for an account during the checkout process instead of using a guest account, this will save your data and shopping history. Alternatively, you can sign up by clicking on "My Account" at the top of the website, and following the sign-up instructions.

Updating Account Information: You can update your account information at any time by logging in using the "My Account" link at the top of the screen. This will bring you to your account dashboard, where you can edit all of your personal information, passwords, and manage your newsletter preferences. In addition, you can view your product reviews, tags, wishlists, and order history.